Your money. Your claim. Your way.
RCCR is a self-managed civil recovery platform that puts the retailer back in control of the claim — and of the recovery that follows it.
69%
Average recovery rate
23 days
Claim to settlement
£0
Commission on recoveries
Welcome back, Northgate Retail
Platform overview across all businesses.
Live overview · last 12 months · 1,496 incidents · £248,430 in claims
Claim value
£248,430
+12.4%
Recovered (paid)
£171,905
+18.1%
Outstanding balance
£76,525
-6.2%
Recovery rate
69.2%
+4.8%
Open cases
184
312 resolved
Total incidents
1,496
+9.7%
Incidents by offence type
Last 12 months- Shoplifting 46%
- Criminal damage 21%
- Abuse of staff 18%
- Fraud / refund 15%
Recovery status
Last 12 monthsAvg claim value
£166
Per incident in range
Avg days to resolution
23
Incident → last payment
Busiest day
Saturday
18% of all incidents
Largest single claim
£4,280
Highest value in range
Why RCCR
Civil recovery without handing over the case.
You keep the money
No commission skimmed off every settlement. Recoveries land with the retailer that suffered the loss.
Live recovery numbers
Claim value, recovered, outstanding and recovery rate — updated as payments land, exportable in a click.
Compliant by design
Structured letters, audit trails and evidence attached to every claim, so the process holds up to scrutiny.
Managed if you want it
Prefer to hand it over? Our team runs the whole recovery programme for a fraction of traditional costs.
Inside the platform
Every claim, every payment, one view
Traditional civil recovery means signing your claims over and accepting whatever is left after fees. RCCR flips that: you own the claim, you set the approach, and the platform carries the process — from a single store to a national estate.
- Claim value, recovered and outstanding tracked in real time
- Offence-type breakdown and recovery trend charts as standard
- Multi-business filtering for groups and franchise estates
- One-click PDF exports for finance, insurers and boards
Welcome back, Northgate Retail
Platform overview across all businesses.
Live overview · last 12 months · 1,496 incidents · £248,430 in claims
Claim value
£248,430
+12.4%
Recovered (paid)
£171,905
+18.1%
Outstanding balance
£76,525
-6.2%
Recovery rate
69.2%
+4.8%
Open cases
184
312 resolved
Total incidents
1,496
+9.7%
Incidents by offence type
Last 12 months- Shoplifting 46%
- Criminal damage 21%
- Abuse of staff 18%
- Fraud / refund 15%
Recovery status
Last 12 monthsAvg claim value
£166
Per incident in range
Avg days to resolution
23
Incident → last payment
Busiest day
Saturday
18% of all incidents
Largest single claim
£4,280
Highest value in range
How it works
01
Raise the claim
Build the claim from your incident record — losses, damages and recoverable costs, structured correctly from the start.
02
Serve and track
Correspondence goes out on your terms, with every response, payment and deadline tracked in one place.
03
Keep the recovery
Funds come back to you, not to a third party taking a cut of every settlement.